Conference Object

A Meta-analytic Systematic Review and Theory of Perceived Listening and Job Outcomes (Performance, Relationships, Affect, and Cognition)

Author(s) / Creator(s)

Kluger, Avraham N
Lehmann, Michal
Aguinis, Herman
Itzchakov, Guy
Gordoni, Galit

Abstract / Description

Employees and managers who listen well are claimed to be superior job performers across occupations and industries. Assessing the association of listening and job performance is challenging because the evidence is scattered across disciplines and there is no theory to explain it. We critically assessed this claim by proposing a theory claiming that perceived listening improves job performance through its effects on three mediators: speaker’s and listener’s positive affect, listener’s and speaker’s cognition, and relationship quality between them. To assess our proposed theory, we offer the registration of (a) a systematic review and (b) meta-analyses of the associations of listening with job performance and the three proposed mediators. For the systematic review, we consider challenges in searching databases, extraction of papers, and minimizing coder errors. For the meta-analyses, we demonstrate, with four studies, how our R code will be used to calculate inter-judge agreement, flag discrepancies between coders, correct errors, and perform three-level meta-analyses, testing our theory as well as hypotheses about potential methodological moderators.

Keyword(s)

Listening Relationships Affect Cognition Job performance Systematic Review Meta-analysis

Persistent Identifier

Date of first publication

2021-05-17

Is part of

Research Synthesis & Big Data, 2021, online

Publisher

ZPID (Leibniz Institute for Psychology)

Citation

Kluger, A. N., Lehmann, M., Aguinis, H., Itzchakov, G., & Gordoni, G. (2021). A Meta-analytic Systematic Review and Theory of Perceived Listening and Job Outcomes (Performance, Relationships, Affect, and Cognition). ZPID (Leibniz Institute for Psychology). https://doi.org/10.23668/PSYCHARCHIVES.4847
  • Author(s) / Creator(s)
    Kluger, Avraham N
  • Author(s) / Creator(s)
    Lehmann, Michal
  • Author(s) / Creator(s)
    Aguinis, Herman
  • Author(s) / Creator(s)
    Itzchakov, Guy
  • Author(s) / Creator(s)
    Gordoni, Galit
  • PsychArchives acquisition timestamp
    2021-05-19T09:38:03Z
  • Made available on
    2021-05-19T09:38:03Z
  • Date of first publication
    2021-05-17
  • Abstract / Description
    Employees and managers who listen well are claimed to be superior job performers across occupations and industries. Assessing the association of listening and job performance is challenging because the evidence is scattered across disciplines and there is no theory to explain it. We critically assessed this claim by proposing a theory claiming that perceived listening improves job performance through its effects on three mediators: speaker’s and listener’s positive affect, listener’s and speaker’s cognition, and relationship quality between them. To assess our proposed theory, we offer the registration of (a) a systematic review and (b) meta-analyses of the associations of listening with job performance and the three proposed mediators. For the systematic review, we consider challenges in searching databases, extraction of papers, and minimizing coder errors. For the meta-analyses, we demonstrate, with four studies, how our R code will be used to calculate inter-judge agreement, flag discrepancies between coders, correct errors, and perform three-level meta-analyses, testing our theory as well as hypotheses about potential methodological moderators.
    en
  • Publication status
    unknown
    en
  • Review status
    unknown
    en
  • Citation
    Kluger, A. N., Lehmann, M., Aguinis, H., Itzchakov, G., & Gordoni, G. (2021). A Meta-analytic Systematic Review and Theory of Perceived Listening and Job Outcomes (Performance, Relationships, Affect, and Cognition). ZPID (Leibniz Institute for Psychology). https://doi.org/10.23668/PSYCHARCHIVES.4847
    en
  • Persistent Identifier
    https://hdl.handle.net/20.500.12034/4284
  • Persistent Identifier
    https://doi.org/10.23668/psycharchives.4847
  • Language of content
    eng
  • Publisher
    ZPID (Leibniz Institute for Psychology)
    en
  • Is part of
    Research Synthesis & Big Data, 2021, online
    en
  • Keyword(s)
    Listening
    en
  • Keyword(s)
    Relationships
    en
  • Keyword(s)
    Affect
    en
  • Keyword(s)
    Cognition
    en
  • Keyword(s)
    Job performance
    en
  • Keyword(s)
    Systematic Review
    en
  • Keyword(s)
    Meta-analysis
    en
  • Dewey Decimal Classification number(s)
    150
  • Title
    A Meta-analytic Systematic Review and Theory of Perceived Listening and Job Outcomes (Performance, Relationships, Affect, and Cognition)
    en
  • DRO type
    conferenceObject
    en
  • Visible tag(s)
    ZPID Conferences and Workshops